Shipping & Delivery Policy

Effective Date: February 22, 2025

1. Shipping Partners

At First Aid Pro, we ensure fast and reliable delivery through our trusted shipping partners:
🚚 Courier Guy – Nationwide courier services for secure and efficient deliveries.
📦 Pudo – Convenient locker-to-locker delivery options.

2. Shipping Timeframes

• Processing Time: All orders are processed within 3 to 5 working days.
• Delivery Time: Shipping times depend on your location and our courier partners but typically take an additional 1 to 3 working days after dispatch.

3. Delays & Exceptions

While we strive to ship all orders on time, some delays may occur due to factors beyond our control, including:

• Courier strikes, natural disasters, or extreme weather.
• Incorrect shipping details provided by the customer.
• Unforeseen operational challenges.

🚨 If an order is delayed, we will ship it as soon as possible. If your order has not been shipped within 14 days, you will be eligible for a full refund.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your delivery status.

5. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us immediately at 076 673 2001 or info@firstaidpro.co.za so we can assist you with a replacement or claim.

6. Contact Us

For any shipping inquiries or concerns, please reach out to our support team:
📞 Phone: 076 673 2001
📧 Email: info@firstaidpro.co.za
🌐 Website: www.firstaidpro.co.za (Insert actual URL if applicable)

By placing an order with First Aid Pro, you acknowledge and agree to this Shipping & Delivery Policy. 🚑